Need help? #

We’re all ears and ready to help. Our friendly Live Chat squad are online Monday to Friday between 8:30am and 6pm, and 9am to 5pm on Saturdays and Bank Holidays.

Have a question about your policy or your account? Chances are we’ve already tackled it in our Help Centre, so pop over there for a browse.

Want to make changes to your policy? #

Want to tweak your policy details? Easy-peasy. Just login to your account – any time, any day, wherever you are in the world. Plus, best of all, there’s no admin fee.

Have a medical emergency or need urgent repatriation assistance? #

If you’ve been admitted to hospital you, or someone on your behalf, should contact us within 48 hours. Find out what to do if you have a medical emergency when you’re away.

Get in touch … #

Want to talk with a specific team?

• Got a question about your policy? Contact customer services
• Want to renew for another year? Speak to our renewals team
• Need help buying a new policy? Speak to our sales team

Claims #

If it’s not a medical emergency, you can start your claim online. But if you’d prefer to talk to us over the phone, our claims team are happy to help.

Other ways to contact us #

Drop us a line via our online contact form – it’s the quickest way to get in touch. Or you can email us at [email protected]. We’ll always try to get back to you within three working days.

Or you can write to us at:

OpenTravel HQ,
23-25 Invented Business Park,
Something Road,
Someplace,
AB12 3CD