Customer Support FAQs#

How do I leave feedback?

We always welcome feedback! You can leave us a review on Trustpilot.

Do you have an app?

We do not currently have a downloadable app. However, you can log onto our website where we have a very user friendly Customer Area where you can see a range of things from your previous policies to your quotes and amend any personal information.

Where are your call centres based?

Our call centres are based in Someplace, UK, as well as in Somewhere, India.

How do I let you know if someone on the policy dies?

We are sorry to hear of your loss. If someone on the policy has passed away, make contact with our emergency assistance team a someone there will help you further.

I can't log in to Customer Area

Please ensure that you are using the same email address that was used when you purchased the policy. You would have also received a verification email when setting up your customer area. Please click the verification link. If you have not received this email, please check your junk and spam folders first as this is a common issue. You can request the email to be resent.

What details can I amend in the Customer Area?

You can amend almost any personal and medical information in your customer area. If you are wanting to amend your email address or date of birth, please chat with a member of our team who will help you to do this.

How do I change my email address for Customer Area?

You will need to contact us to amend the email address you have used to register your account. In order to do so, use the online chat and a member of our team will be able to help you.

How do I create an account?

You can register very easily in the Customer Area on our website.

How do I delete my account?

You will need to contact us to delete your account. In order to do so, use the online chat and a member of our team will be able to help you.